Frequently Asked Questions
Q: What is a physical oil trading company?
A: A physical oil trading company is a business that buys and sells crude oil and refined petroleum products in the global market. We deal with the actual delivery and transportation of the commodities, unlike financial oil traders who trade futures and options contracts.
Q: What are the products and services of your company?
A: Our company offers a wide range of products and services to meet the diverse needs of our customers. We trade crude oil and refined products such as AGO, PMs, HFO, LPFO, LPG, bitumen, LNG, and Crude Oil. We also provide storage, blending bunkering and logistics solutions to our clients.
Q: Where is your company headquartered and where do you operate?
A: Our company is headquartered in Dubai, United Arab Emirates. We have offices and operations in major oil hubs such West Africa. We have access to strategic terminals and storage facilities around the world, and we source our products from various regions across the world.
FAQs about products of a physical oil trading company's website
Q: How do you ensure the quality and quantity of your products?
A: We adhere to the highest standards of quality and quantity control in our operations. We employ independent inspectors and surveyors to verify the specifications and measurements of our products at every stage of the supply chain. We also use reputable laboratories to conduct regular testing and analysis of our products.
Q: What are the terms and conditions of your contracts?
A: We negotiate the terms and conditions of each contract with our counterparties based on the market conditions and the specific requirements of each transaction. We follow the industry best practices and comply with the applicable laws and regulations in our contracts. Our terms and conditions of contracts include the price, delivery date, delivery location, payment method, quality specifications, quantity tolerance, force majeure clause and dispute resolution mechanism.
Q: How do you manage the risks involved in your trading activities?
A: We have a robust risk management system that covers market risk, credit risk, operational risk and compliance risk. We use various tools and techniques to monitor, measure and mitigate our risks, such as credit assessment, due diligence, insurance and internal controls. We also have a dedicated risk management team that oversees our risk management policies and procedures.
Q: How do you handle customer complaints and feedback?
A: We value our customer satisfaction and strive to provide excellent service to our customers. We welcome any complaints or feedback from our customers and we will respond to them promptly and professionally. We also have a complaint resolution process that ensures fair and transparent handling of customer complaints.
Q: How do you optimize your supply chain and logistics?
A: We optimize our supply chain and logistics by leveraging our global network of partners, suppliers, terminals, storage facilities, vessels and trucks. We plan, execute and monitor our supply chain and logistics operations for satisfactory results. We also adopt best practices such as just-in-time delivery, inventory management, quality assurance and safety standards to ensure efficient and reliable delivery of our products.
Q: What are the benefits of working with you?
A: We are a reliable and flexible partner that can meet your diverse needs and expectations. We have access to a global network of suppliers, customers, traders, and brokers. We have extensive experience and expertise in the oil market. We can offer competitive prices and terms. We can also provide customized solutions and value-added services to optimize your business performance.
